Powerhouse Gym Middlebury - Middlebury, Connecticut

Annette yadira Rivera

Excelente ubicación y equipo precios muy altos.

Andrea Torres

Muy buena

Brandon Hima

My experience at Powerhouse Gym has been positive ever since joining close to 2 years ago. From the first day I joined as a member, I was always treated with respect and felt welcome. The staff is always positive and ready to help out if there are any questions or concerns. The manager Jen is responsive, friendly, and always looking to help out. I've made so many lasting relationships being a member of the gym that have made my membership worth it alone. You really have all the resources available to get in shape and stay motivated to improve yourself.

Sara R

I don’t typically write negative reviews and really try to correct things with the business first. Well that has not worked.. so maybe this review will save others the trouble.
I have been trying to cancel my membership for months now. I initially called in August and was told to email them if I wanted to cancel. I emailed a few weeks ago letting them know to please cancel my membership and stop the direct deposit at the end of my contract. I let them know I was aware I had two months payments left, I just wanted it cancelled after final payment. I received no reply.
I messaged them a few more times and finally got a reply back from Andrew Pinon. He told me they now needed a credit card from me to charge the final payment? I said the final payment is coming out via direct deposit and I should not need to give my credit card info (especially via email).
Fast forward a few weeks and my final payment has been delivered via direct deposit. I emailed Andrew twice over the past two weeks confirming that my membership has been cancelled successfully. No reply. He will not answer me.
This is not a big or unusual request, I’m trying to cancel and this just confirms my reasons why. If someone from Powerhouse would like to reply, you know my email.
Sara Redding

Mary Lee

My experience with this gym was absolutely horrendous.
The equipment was often out of service. The staff was barely friendly or helpful.
And then when illness struck and I needed to cancel my membership because I physically couldn’t go anymore, a truly cruel experience was had.
I was hung up on, my emails ignored for months. When I finally got someone to respond to me they told me they would cancel it after a back and forth of gaslighting me about not being able to see my emails in real time. No reimbursement for the many months begging them to stop, as my account was charged, and my family was suffering financially.
I thought it was over and then they sent bogus charges to a collection agency.
Shameful.

Update:
Someone reached out to me from the gym upon seeing my review. They managed to have the collections agency reimburse me for my recent payment which I made out of fear basically because they were very aggressive about negatively reporting to my credit. I do appreciate that, however, this should have never happened in the first place. This recent helpfulness was contingent on me updating my review.

DJ Baller

They don’t tell you your signing a.contract when your joining the gym. I called office to cancel membership and was told I’m under contract cannot cancel. Due to a car accident and losing my job which I specifically stated to them they didn’t care. All they cared about was not canceling membership so they can steal my money. I cannot afford it anymore and now I’m getting collections calling me about membership that I called to cancel and they didn’t want to hear me

Rafael Lima

Very good space and equipment. Some of the equipment could be have a little better maintenance like the rubber for the handles and the bathrooms could be a little bit cleaner.. overall its am excellent gym With great environment. I highly recommend it.

Isabelle Carmona

If you get hurt and try to cancel, even wirh a Doctors note they will give you issues. I was told that if i sent my doctors note i will have no problem cancelling but got a response from someone named Jennifer Hubert telling me that it’s invalid because I don’t have proof my injury is permanent . My doctors note stated the timeframe to be back in the gym cannot be predetermined because it can’t? That’s not how injuries work. I don’t know when I’m going to get better. That’s the goal but obviously you cannot know for sure. I’ve had chronic pain for MONTHS and have been in several doctors offices chiropractors, physical therapy ,ortho . Theres no point in me continuing to pay a $53 gym membership while I’m injured!! I even started with just doing a freeze on my account which I did for 3 months hoping I would be better after a while and be able to return but unfortunately I’m not better. Jennifer could clearly see this on her end . That should be proof enough including my doctors note that I’ll be out for a while ! I would’ve happily re signed up in the future again if I recovered but I definitely won’t be now. Smh from the looks of other reviews , many others are having this problem. Ridiculous .