Village - Phoenix, Arizona

jennifer valverde valverde

Hermosa lugar

Dr. Ruben Lara

We have had a family membership for several years. We have seen staff come and go. Several qualities and/or competencies that stand out: The management of this location has consistently maintained a high quality of service golds; and As staff leave, for what ever reason, the core values is that of high customer service. For example: At the first point of contact entering the facility, customers are greeted with a smile and as they exit ..the phrase most common is "have a great day". The facility itself, is maintained extremely clean at all times. The equipment is updated as necessary. The program offerings are exceptional [a wide range of programs for all customers, even the little rug rats]. Operating hours are established to meet the customer needs, even through holidays. All the above speaks volumes of the leadership and management of this location. Thank you...Dr. Ruben R. Lara

EJ G

Great club, except sometimes kids are in workout rooms where it clearly states the age limit. Parents often, of course not all, use the whole gym as a daycare!

Brian Lorenz

The staff are very friendly and it has all the possible fitness needs/recovery/fun in one location. Great gym

Steven Shepps

I would generally give Village Camelback 4 stars but there are a few things over the past several months that have caused me to back off of the higher rating. I'll list those below in order of priority, with one (1) being the most important to us.

1. Lights on the tennis courts are not very good. Court 1 is excellent as it has LED lighting. It's not just me, I hear fellow members complain regularly that parks like, Kiwanis, Indian School Park and PTC have better lights.

2. Men's locker room. Not very inviting and the floors consistently appear wet and dirty. Sauna is tiny for such a large facility and the steam room looks like it was built in the 1980s with no changes made.

3. Coffee service. I would venture to guess that our members (collectively) have money to spend ($4-$8) on good coffee drinks. Please please please, consider installing a coffee service that can make items such as lattes, mochas, espressos etc. You would be saving many morning goers a trip to Starbucks, Hava Java, The Henry etc... Ex: finish workout, place coffee order, shower, dress, pickup coffee and go to work..

Overall a wonderful place with incredible employees and even better members. It is our sanctuary that is a little rough around the edges. Just a few changes will enhance everyone's experience.

Last complaint: Our rates have been raised over the past two years. We understand inflationary pressures. That said, WHY ARE WE WASTING ELECTRICITY (AND PAYING FOR IT), BY TURNING THE COURT LIGHTS OFF 1.5HRS AFTER SUNRISE, AND WHY ARE WE TURNING THEM ON A GOOD HOUR BEFORE THE SUN SETS. THAT 2-3HRS OF PAYING FOR LESS POWER COULD BE A BOOST TO THE CLUB'S BOTTOM LINE.

John Ackerman

Arriving just five minutes late for our 4 PM pre-scheduled tour, my family and I were overlooked for a walk-in, leading to a 30-minute wait without any communication from the staff.

This lack of consideration and poor customer service during our initial visit has prompted us to look elsewhere for a health club that values prospective members. Such disregard raises concerns about the overall member experience. You might want to reconsider your options when evaluating this location.

Katie Stewart

This is such a wonderful fitness and tennis center. The members and kind dedicated staff make this facility so enjoyable to spend time at. Not to mention the beautiful Mountain View’s. The gym has so much to offer for a single member or family. I highly recommend Camelback Village!

Jarrett Hines-Kay

This is an amazing gym. The classes are great, the facilities are fantastic, the childcare is superb, and the staff can’t be beat. In addition to all of this, there is also a good cafe, bar, park and more. They are always doing fun events, parent nights, and other outings. I have been a member for four years and feel so lucky to have found the camelback village. It is way more than a gym. It is a very special place. Thanks camelback village team. You rock!!!