South End Racquet & Health Club - Torrance, California

Yanuen Dorado

Es un lugar muy bonito , el salón de fiestas está hermoso mucho parking

Raquel García

Me encantó el lugar!!!

Demetra Cunningham

Nice place for a wedding. Gazebo decorated by SBD Event Designs.

Michael Hoddick

I am writing this not based on the club or its amenities but for the complete lack of appreciation that my wife and I felt as club members.

We became members right about a year ago and loved it. Even though it was extremely pricy, we loved the experience of the whole place.

Due to some recent health issues and medical reasons, we did not visit for the last few months. We never asked for a discount or tried to talk to the office as we knew it was not their fault we were dealing with these issues and we were under contract for a year.
We did notice however that our year commitment was coming up and we wanted to meet with someone to see if there was a possibility of renegotiating the terms of the contract. This is where the fun begins.

First, The girl at the front desk was preoccupied with her lunch and was very distracted when we asked to speak with someone. After a few moments, she called Sam and tried directing us to Sam. Sam did not give us the time of day and asked the young girl over the phone what our names were. He then told her that there was nothing he could do to renegotiate the terms. We then asked to cancel since he was too busy to speak with us. The young lady then said, "You can email Kim to cancel". Now why would I email someone when I am there asking to speak with her? After she gets off the phone asking for Kim, she directs us to the business office.

Second, We found Kim and she did not seem to care that we were even there canceling. She handed us a paper that had us write down the reason that we wanted to cancel. There was no effort to try to keep us as members. She explained about the remaining charges but there was ZERO attempt at retaining us.

It was wild to see that a place like this does not put in the effort to keep you as a member or even care if you leave.

Things that I would work on if I were managing that place.
1. Better customer service at the front desk. Don't just hire for that position based on looks.
2. Strive to keep the clients that you have. They are paying a premium to be there, so provide a premium service and experience.
3. Try to find out why someone is unhappy with your club. If there would have been any effort to address our concerns we would have kept the membership.
4. Training. This goes from the front to the back. Having the front desk have the proper information to the sales guy showing face to the customers, to the business office trying to build or keep the business.

I hope this review reaches someone who cares.

Catherine Cruz

MEMBERSHIP REQUIRED.

One of my favorite places in the world to visit. They go to great lengths to make sure their guests are covid safe. All employees wear masks and gloves.

Jeff and his team in the lounge are the most hospitable I have ever experienced.

Temperatures taken as you enter. Everything inside is closed for now. They moved the entire gym outside and provided a shaded environment with all machines at least 6ft apart. All members are required to wear masks and THEY DO! No one complains - they just do it. Disinfectant spray bottles and towels available everywhere.

I only take off my mask to eat or pose for a quick picture ?
Getting up from the table to go to the restroom?
Wear the mask.
Eating dinner and forgot something in the car?
Wear the mask.
Need to get up and ask a question from the bartender across the room?
Wear the mask.
Everyone here does the same.

They have different rates for membership depending if you want to include tennis, swimming, or just social. I believe a single person membership starts at about $100/month. Don’t quote me though. Wifi is great here too. Many times I’ve stopped by just to get some work done on my laptop in a quiet place. Perfect alternative to home office. Call and ask for Michelle about membership information - she is terrific!

They are very strict about their rules here and it makes for a very safe environment. I highly recommend this club. Wanna check it out? DM me!

Tanya Deemer

Sam was so helpful in the process of getting me signed up! I’m very excited to be a member and I’m already loving the Pickleball action at South End!

Rene Mexia

My experience with Sam at South End Tennis Club was exceptional! Sam's expertise and professionalism truly enhanced my experience. The club itself is fantastic, boasting top-notch facilities and a welcoming atmosphere. I highly recommend it to any tennis enthusiast looking for a superb experience.

Dani G

Love Love this place and all the people here. Met member Service Gentleman Sam so helpful and personable! Girls at the desk also so sweet and helpful! Grateful and Blessed! ?