New Milford Fitness and Aquatic Club - New Milford, Connecticut

American ESL Online

I appreciate the warm, attentive staff, friendly and polite fellow guests, wonderful workshop teachers (I've taken classes with six instructors). I signed up a year ago, mostly for the pool, and I'm here two or three times a week. On the rare occasion when all the lanes are booked, I can swim in the therapy pool (smaller but serviceable). The app is super-easy to use to reserve a lane (you reserve cardio rooms or class space with the app, too). The whirlpool is great and so are the steam room (eucalyptus... mmm!) and the sauna. Cleanliness is clearly a high priority. So is ambiance. I love the meditation or classical music that plays low in the locker room. The pop music that plays in the exercise rooms makes sense--I can easily hear my audio book via earbuds while the music plays (not loud) for other guests.
It's clear why there are so many regulars...I like seeing friendly, happy faces each visit. The gym is never over-crowded, though. I've brought family and friends and they love it, too.
I was surprised by a recent review; I did not recognize any of the reasons for complaint at all. I searched the reviewer's other reviews and most of them are negative...some are quite comical. But it's not funny to say wrong things. One point: If a pool lane is empty, it means the person who reserved it did not show up. Everyone knows that, after ten minutes, another guest can jump into that lane. Happy swimming, happy workout, guys!

J Doe

It’s a control freak environment. The schedule for both the pool lanes and cardio rooms appear booked when it isn’t. They keep changing the old cardio room use time. Although it’s booked on the hour, they decided to cut the time short to 50 minutes, to now 45 minutes claiming staff have to get back there to clean it which is a lie. Staff are not cleaning every hour after each use. The room will appear booked when it isn’t which gives the appearance of controlling it and then blaming it on members inconsiderateness. Same for the pool schedule.
Members using the pool lanes can be very pushy and in fact rude. I’ve gotten stomach issues twice from the pool. One of the reasons I joined was for the pool. I don’t know how often they test for giardia and ecoli. Most members refuse to minimally shower off before entering the pool. They also permit what appears to be family members of the staff to use the pool which is ok but members should have priority. We pay for it!
Certain staff will blast the music speakers on the gym floor to the point noise canceling headphones do not block it out. Is there a need for music at all when most members come equipped with their own devices for it? They even offer earplugs for members but is there a reason to have the music volume on the gym floor cranked up all the way up? There are members that prefer working in silence.
If you don’t like the odors of food while exercising, consider going elsewhere. There can be odors of chicken soup and Chinese foods.
Another thing the gym doesn’t seem to care about are selfish members leaving unattended dogs in cars in the parking lot.

In my view, they do not value their members. The appearance is they hope members will stop going but keep the monthly dues coming in.

I know they want only glowing reviews but that’s not realistic. They can make adjustments if they care about this less than flattering review.

Wanda Heckel

I have taken and continue to take classes at NMFAC and love how each class is challenging and varied. My favorites classes are Barre, Total Strength, Muscle Blast, Core and More, and Pilates. The instructors are very mindful of form and individual ability. They instruct to help build strengthening or toning depending on your own preference. Each instructor makes a great effort to keep their class fun, interesting, challenging, and effective. They are truly concerned about the well-being of their students. All the classes that I have taken are great for beginners or advanced students. These are the things that make NMFAC an ideal club!

kyle trocolla

We do swim lessons here, we've been with them for almost 3 years. Ms. Jenna and the rest of the instructors are amazing!

Laurie

This gym is so great. It has all the equipment I need and it’s super clean. It’s got a good vibe and the people who work there are fun and down to earth. My favorite thing is the private workout room that you can reserve. I’m so grateful to have this gym in New Milford.

Levi Reynolds

Signed up for a package of private swimming lessons for my wife and I, then we ended up loving it so much we are joining. Jeanne, the aquatic director, is an amazing teacher and we really benefitted from the time she gave us.

Ham Brower

Like many, I was hesitant about rejoining a gym during these chaotic times. I couldn't be more secure and confident in my choice of gyms having rejoined NMFAC. I've never worked out in a CLEANER environment...ever! One of the owners runs his own cleaning service! I didn't know that. The place is spotless and I can tell that the staff cares about me as much as they do about providing the best and healthiest environment to work out in. The staff is friendly, professional, knowledgable, accessible and extremely helpful too. They make everyone feel welcome and comfortable....all levels of fitness are respected and supported too, which is awesome for my "fitness family and home away from home!" Highly recommend this gym.

Ian Chater

My wife and I were on vacation from London and we needed a fitness centre in the new Milford area. NM Fitness were the only one who would accommodate us for two weeks. The team were very helpful and flexible. Rachael and the front desk team made us feel welcome and made sure we got the most out of the visits. The classes are led by very competent and friendly instructors and the atmosphere is relaxed for all ages. Thanks for making our vacation a little more special . Ian