Naples Family Fitness - Naples, Florida

Alex

Don’t waste your time or money on this gym—it’s a complete disaster.

The equipment is in terrible shape—old, poorly maintained, and constantly breaking down. You’ll find yourself waiting for machines that are barely functional when they’re not outright out of service. Hygiene? Practically nonexistent. The gym feels like it hasn’t been deep-cleaned in years. Machines are sticky, benches are covered in sweat stains, and the bathrooms? Absolutely repulsive. It’s hard to focus on your workout when you feel like you need to sanitize yourself every five minutes.

The staff is equally disappointing. They’re indifferent at best, and outright rude at worst. Don’t expect any help, guidance, or even basic politeness. They seem to care more about their phones than the members paying to be here. And the cancellation process? It’s an absolute nightmare. You’re forced to jump through hoops just to end your membership, all while they continue charging you. They’ll happily take your money, but when it comes to offering service, you’re on your own.

This place is run like a shady business that doesn’t care about its members’ health or experience. If you value your time, money, or even basic cleanliness, stay as far away as possible. There are so many better options—don’t settle for this mess.

Anthony S.

I gave them a 2 star originally and moved to a 1 star after the TERRIBLE Customer Service from the MANAGER… I emailed images of the document signed and the letter going into the mail box for my cancellation per her request and yet they have the audacity to say I didn’t provide enough evidence for my desire to cancel!
How much more proof do you need that I want my membership cancelled!!!! 🤣

Trying to cancel is like applying for a new social security card. I went in to cancel and the staff member said I had to speak with a manager who wasn’t in despite being 4pm. The next time I went in they said I had to MAIL A PHYSICAL COPY of my cancellation to headquarters….TRAP!!! What year is it 1976? The world is going green, you should have an email account at the very least. What Terrible Business that is.

The gym is large with plenty of equipment to use and 50% of their staff are decently professional/friendly and that’s the only reason I’m giving them a 2 star.

Eli D.

Basically I closed my Account to switch gyms after going to Naples Family Fitness for 2-3 years. When I decided to come back I got my account through active and fit, 2 days into my new account the manager tells me I have an unpaid balance because my account never closed. She was very rude about it and wouldn’t hear me out at all saying they had no exceptions because that’s “not how you run a business”. Long story short she said either I pay for the months that I didn’t go there as if it was my fault and as if I was supposed to know it magically never got cancelled, or I find another gym. Clearly she doesn’t know how to run a business. Went there for 2-3 years with minimal issues but the second there is one the staff is extremely abrupt and rude.

Евгения

No climate control and rudeness from the reception staff: just during your exercising on the machine he can attack you, yelling and screaming and pointing finger near your face. Allows other members to throw out on the floor your belongings. Moreover, demonstrates discrimination based on nationality, gives your personal data to other clients. I would never hired such staff.
The machines are old, but it’s ok. Some are in a very bad condition and I tore my leggings.

When it was dark and cold outside my mum came in waiting me near the entrance. She was with a tiny service dog in her hands. And she was rudely asked by a receptionist to go out to the street, because of the service dog (I told that I can show his service certificate).

After posting this review my membership was cancelled. Make conclusions about this “organisation”.

E M.

I have been a member for over 4 years, and before that, I was a member for 1 1/2.
I have been here under three managers.

I have been patient through the problems this gym has had, everything from no ac in the women's locker room for almost a month, no hot water of various occasions, bugs & mold in the shower, bats flying above my head, broken equipment, etc.

My breaking point was how the manager treated me the other day. To preface, this manager has been extremely rude in the past to me, my best friend, and two other people I recommended the gym to who never completed their free trial because of how she treated them. So the following story was not completely out of character.

The last morning I went, it was 6am, she came up to me at the stationary/smith squat rack and said "you can't workout in those shoes". (I was wearing socks and slides, cause I squat in socks) I replied "oh, I'm not, I take them off and do just socks cause-" she interrupted me, and asked if I had other shoes with me and I said no. She told me to leave the gym immediately. I was extremely shocked. In denial, I asked if she was seriously kicking me out and she said she was and I needed to leave right now. I grabbed my water off the floor and told her I was going to speak with upper management. NOT because of the policy, but because she kicked me out. If it's a new policy, why are you kicking me out instead of just making me aware of your policy, and asking me to comply next time?

I am appalled that her solution in this moment was to immediately kick me out and not even let me finish my workout. I am not even concerned that after all these years, they have a new policy that prohibits me from doing squat sets in socks like my previous personal trainer told me to do to help drive from the heel better and alleviating knee pain (it works btw).

Let me stress, I was not walking around the gym in my socks, I wore slides like I always do, and only took them off for the set. She did not even say "next time you come, please bring sneakers instead", just immediately resorted to kicking me out of the gym.

Another new policy NFF has is women are not allowed to workout in just sports bras, and shirt must be worn at all times. At any given time, walk into the gym and see more than half the women workout in just a sports bra. At least half the women yesterday morning were in just a bra, but why aren't they being told to leave? Why is there a double standard? Why is there such inconsistency?

Because this is not the first problem I have had at this gym since the new management, but rather the straw that broke the camels back, I felt it was time to cancel my membership through Active Fit Direct and switch my home gym to Athletica in Naples which has amazing reviews, no bugs and mold, and excellent staff.

Chelsea K.

First time visitor from out of state and I was trying to find a gym for the summer. My last go to was Naples Family Fitness and I was impressed! Marvin was helpful at answering all of my questions, explaining the membership levels to me, as well as showing me around. I appreciated his knowledge. As for the facility itself, it has all of the equipment you’ll need, it’s spacious, clean, and a good vibe. I look forward to coming here!

Marc S.

The locker room is disgusting and always smelly. The gym equipment is gross and usually not working. Not worth paying $43 a month for below-average equipment and a gross locker room.

Aime T.

The front desk guy the one that wear glasses (I don’t know his name because he didn’t even introduced himself) is so rude and unprofessional. I had very high expectations about this gym too bad the staff sucks. A little bit of customer service training is much needed.