East Brook Fitness - Willimantic, CT

Tyler Edlin

Overall I love it, Music is not my vibe but I have headphones 90% of the time. It’s cleaned and well maintained. The staff is nice. Good balance of equipment I got shredded here from it with no personal trainer.

Michelle Lewis

Offers online registration, but annual fees are not disclosed at the time. Hot in the summer, freezing this winter. One of the two chest machines was broken the entire time I went there and always 1/3 to 1/2 of treadmills aren’t working. Was told they would put in a water bottle filler when I signed up a year ago, still no water filler. Last time I went, the building had a ceiling leak and half of the ceiling in the women’s bathroom was collapsed and multiple buckets collecting water by the treadmills. Emailed ask how to cancel my membership, and they told me to call. When I call, they told me to come in person or send a letter. Per their contract (that you never see if you sign up online), you pay everything for a month after they receive your letter. The staff at the counter when I went in told me that even though I paid for another month, my membership had been canceled so I couldn’t go. They certainly need to ensure their employees are clear on company polices. They charged me another years worth of maintenance fees even though I only went for a year and would not be continuing because it fell within that month. Contract is not clear and they were not willing to budge. Instead of refunding the $40 they would rather lose out on future business as I would not recommend this place for that reason alone.
Positives: The place was always relatively clean, had a variety of machines and decent exercise classes.

Danielle Devaux

This gym is honestly one of the best gyms I’ve been to. The atmosphere is nice and laid-back and the place is clean, despite some of the other reviews saying that it was dirty. They are always friendly there, and I have never had a problem with any of the staff ? 5 stars

PFC -

Very depressing gym: all black equipment, black flooring, low traffic, filthy bathrooms, low ventilation. Had to swallow my pride and get a planet fitness membership. Enjoying it so far.

I also would have to agree with the other complaints; money hungry. Yes, they do tell you upfront that there is an annual fee and that you have to mail a letter to cancel membership. I sent over my cancellation mail about 4 weeks ago (atleast) and they cancelled my membership 13 days ago. Maybe they just needed time to process things? Well, coincidentally, my monthly renewal date was 14 days ago, so I paid for last month and now I get to pay for another month. Maybe there was a problem in the mailing services? Well, the postal service is right down the street from the gym (10 minute drive) and I was informed that they would be sending it out “that day”. Anyways. Happy to close this chapter out of my fitness journey.

Edit: 3 weeks after posting this review, I received an email notification that my membership was cancelled on 5/11/23, today. Why did it take over two months to process my membership cancellation?

Derwin Hill

I’ll start with the pros:

- They have a turf and free weights.
- They have day care, yoga, Zumba and all that if it fits your needs
- Most of the staff is very friendly.

Now, the cons:

- There’s a very depressing feel with this place.
- If you’re gonna go, bring headphones. They play music from the tv speaker and the playlists could use some work.
- The bathrooms/locker rooms are typically very messy. There’s rarely any soap in the men’s room and you’d be lucky to have paper towel to dry your hands. The men’s trash is usually overflowing, too.
- While the staff is friendly, they rarely do rounds of the facility to notice that paper-towel and disinfectant to wipe down dirty gym equipment is empty, so you will see gym goers walking from station to station hoping to find sanitation bottles and a dispenser that actually has paper towel.

Overall, it’s not a TERRIBLE gym. But, they definitely need some work and closer supervision. I’ve been a member for about a year and am considering canceling if things don’t get better. I’m not sure they can justify charging people $25+ a month for a membership with the type of quality I’ve experienced so far.

Adam Salman

I’ve complained numerous times about getting the WiFi fixed in this gym and no one seems to care. Gym has no cell service and WiFi doesn’t work. I can’t make calls or watch anything while exercising it’s pathetic.

Marta Y

Beware of becoming a member of this gym, I do not recommend it even to my worst enemy. The process of unsubscribing is very difficult and convoluted and all to make you give up. !100% agree with the rest of the comments on this. I followed all the steps to cancel the membership and still I have received undue charges.
I have complained and they will not answer me or refund my money. Please help, can I claim it to the authorities?
What you have answered me is not true, to this day I am still waiting for the refund of the undue charges for September. You have not contacted me at any time. I sent you a registered letter to cancel my subscription and that of my family.

Elizabeth Rivera

If you're looking to avoid setbacks, don't join this gym.
When they tell you that your monthly membership is without a contract and that you can unsubscribe at any time. They are not telling you the whole truth. The truth is that even without having a "contract" you have clauses like a contract that requires you to notify by certified letter to cancel your membership, and the process takes 30 days. Really the deal is as if it were a normal membership.
On the other hand, they charge you an annual fee of $53.12 regardless of the fact that you have only been attending the gym for 6 months.

Lastly, while the employees spend their time on their phones, if you look like a Latino they can surprise you, asking you to pick up equipment that other people have left, and if you tell them you haven't used the equipment they look at you as if they don't believe you.
An now, don't come to comment, or say sorry just to protect your image, the reality is that you could do better and you don't, even with all the poor reviews you have.