Crunch Fitness - Burbank - Burbank, California

Mephistro

This is likely the best gym in Southern California. Believe me, I've tried every gym in the Los Angeles area, and some are better than others, but nothing beats Crunch Burbank. Always clean (the cleaning crew work so f'n hard), always tip-top (machines are always running and maintained), and always friendly. Thanks for over a decade of no judgments!

Noelle Nelson

Studio manager made me feel unwelcomed - I attended this gym once before on ClassPass (which I recently cancelled). Now having a new set of goals I wanted to join a gym. I was targeted with a social media ad for an 3 day pass and remember I enjoyed my time at Crunch so I decided I’d give it a go! When I arrived I entered no problem (the front desk was lovely) and enjoyed my workout. Excited to go back the next day and see how to redeem my next two days I was told I’d be emailed. Very disappointed, the email basically said since I was a “ClassPass user” my options are to use classpass again or buy a drop in. Okay but I canceled my classpass so now I’m blacklisted to only buying drops in? I have left classpass and it’s very clear I am still not welcomed here. Your studio manager doesn’t care about the clients goals or needs.

Lilly R.

After being a loyal member at this specific Crunch location for eight years, I have decided to cancel my membership due to an incredibly disappointing experience. Recently, I reached out to the general manager to express my valid concerns about the consistent annual increases to my monthly rate--$10 more each year, despite my long-standing loyalty. Instead of addressing my concerns professionally, the manager responded in a hostile, disrespectful, and condescending manner, making it clear that my loyalty meant nothing to them and that the rate would remain unchanged.

My monthly rate had risen to $70, only for me to discover that new members were being offered prices as low as $30 to $50 a month. Is this how you treat a customer who has been loyal to your establishment for years? Rather than rewarding long-term members, it seems this location is more interested in attracting new members while disregarding the ones who have supported them over time.

During our conversation, the manager repeatedly cut me off, was confrontational, and showed a complete lack of customer service skills. This location desperately needs a manager who can handle customer concerns with professionalism and respect, rather than becoming defensive and hostile.

I will be reaching out to the regional manager at Crunch headquarters to file a complaint against this location and specifically against this manager. Take your business to an establishment that actually values loyalty instead of treating you like garbage. Believe the low reviews--they're there for a reason.

Renato Santome

If you’re looking for a fitness experience paired with a side of unprofessionalism, this might be the spot for you. My boyfriend and I stopped by this location, where he has a premium membership with a guest pass. While I completely understand that certain plans may not work at “signature” locations, the way this situation was handled was nothing short of disappointing—and frankly, uncalled for.

We were being helped by a lovely blonde associate at the front desk who was doing her best to assist us. Enter the manager—a larger Black gentleman—who barreled into the conversation, completely cutting her off and talking to us like we had no idea what we were doing. Instead of explaining the policies like a professional, he chose to flex his “signature location superiority” by informing us (in the most condescending tone possible) that this location is “so much better” and that we “don’t understand anything.”

Here’s the thing: enforcing rules is one thing, but doing it with an attitude that screams arrogance is another. Not only did he make us feel unwelcome, but he also disrespected his own staff by interrupting and undermining her efforts. If this is what “signature” customer service looks like, I think I’ll pass.

A word of advice: kindness costs nothing, and a little professionalism can go a long way. Maybe that’s the real premium this location should focus on offering.

Oz G.

In 3 years my membership has gone from 56ish to 62 now to 72.98. Soon to be equinox price with less than half the square footage of equipment. Place use to be better when I first started here. Price is only a factor when it doesn't equal the same value as before. I also have a membership for the rest of the other crunch gyms in Socal and a MetroPlex one so its just easy for me to see the value in comparison

Jacob Aytayan

I really didn't want to write this review but I feel like it's finally time I give my thoughts. For the 2nd half of July the men's sauna was closed for "misuse of the sauna" when it seemed it was working. For the past week or so the sauna has been on but closed for some reason and it seems this gym is punishing its members for no reason. I was told on Monday July 29th that the sauna was opening on August 1st and I find it strange why they're waiting till then when every time I past by it the week prior it was on but closed which seems like a waste of time. Come August 1st it's working and it's actually hot like it used to be and I have no complaints. Come Friday August 2nd the next day it's closed again for vandalism.......... I really don't know what's going on but ever since the management has changed I've been noticing the men's sauna hasn't been the same as before and has been closed a lot. I really don't understand what message they're trying to put by having the men's sauna while it's still on but it's closed for vandalism for the safety of the members.

Vedi Ghapralian

The service provided by Alex over at the front desk was amazing, definitely recommend you go to him for all your needs. The gym is looked out for and well maintained however the constant price increase is the main concern here and should be looked into.

Pavel R

In terms of equipment, maintenance, pricing, and the parking situation, this is the best gym (and the best Crunch location) you can find in LA.