CLUB4 Fitness Horn Lake - Horn Lake, Mississippi

Jose A. L. S.

Muy bueno y cómodo

Andrea A.

I am writing this review because Club Fitness is wrongfully charging my card for a membership that I cancelled in 2024. I visited the gym in 2024 to cancel my membership, but staff informed me that they only 'froze' my account. In December 2024, I discovered unauthorized charges on my card. When I contacted Club Fitness, they mentioned the annual fee, but my membership should have been cancelled six months prior. Even after the lady agreed to wave the fees and cancel my membership, they continued to charge my card with pending cancellations.I feel like I’m being harassed. It shouldn’t be this hard to cancel a membership.

alexandra C.

Super expensive basic packages with no amenities. Women’s locker room always smells like feces. With how much you pay to even be there, they could at least install some better ventilation and some fragrance sprayers. The equipment is fine, basic. Only half the people who use them clean them though, so be sure to clean whatever you’re using before and after. Literally a waste of money and you can’t even get any of it back. So before you consider this gym at this location, please consider the bad reviews first. Most of them are similar and I’m giving you the inside scoop beyond surface level. 🙌

Hunter B.

I would put negative stars if I could. I was looking forward to a good workout, but unfortunately Chris, the manager, ruined the experience. I recommend any other gym in the area besides this one.

Lakesha J.

I decided to sign up again for membership at this gym. I would first like to say that this is a great facility because not only does it accommodates my schedule but there is a variety of equipment to take advantage of to accomplish your goals. But the customer service I received this morning from the representative Kenya was to say the least unpleasant. I guess she assumed that since I had membership before that I was aware of how the payments work and I was not so she attempted to make me sign up on the terms and conditions without explaining. I believe I had membership almost a year or two ago so things can change. Also, I had to repeat my banking information multiple times due to her bad listening skills. The whole process was rushed. Whether someone is new, existing or a returning customer, customer service still should be a priority. I pray that going forward I would feel welcome while coming into this establishment.

Scot G.

These people truly are scammers. They hound you continually to sign up for training. I told them let's try this for a month. They said sign here on a small pad not able to see the agreement. Then they said afterwards that their printer was not working so no agreement was printed. No agreement was ever seen. Months later I see a continual charge to my card. I called and the manager understood and cancelled the agreement stating he would get the unused months returned. One month was returned Nothing came of the rest of it so I called and found he was not working there anymore. I have not seen the guy that signed me up since either. They owe me $408 for three months of no service requested or delivered. Another manager who must be acting in place of the other who is not working there anymore is only concerned about the agreement of 12 months. They can sign anyone up for anything when there is no option to even know what you are signing up for.

Not sure they have earned their "D" BBB rating but the place is clean, nice people at the club are way different than the indifferent owner or management at HQ you will actually have to deal with after you sign up for anything. This was a case of misrepresentation and coercion. Maybe it is just this franchise in Horn Lake, MS that is so corrupt? Not sure how many locations are infested with this nasty business attitude and deceptive practices.

My suggestion is to go anywhere else. I have been a member of gyms for over 30 years and have never encountered anything like this before. I don't deal with dishonest people but if you're up for it check them out.

Update: You see their fake response trying to ACT like they care at all. They had all the information needed already and did not respond to an email I sent at all. The previous manager I worked with on this insured me I would get a refund. Since I have those emails on file, I sent screen shots of them to the BBB to see what can be done about this. I think their franchise license should be revoked.

2nd Update 8-13-24: I have left the gym permanently and am now out $408. Nothing has been done about this at all.

Bryce G.

Filled with kids sitting on benches and machines on their phones. All of the weights are disorganized. Dumbbells all out of order and mixed up. All of the equipment is dirty with grease and sweat.

Migue R.

The site is clean al the time , have great instalations whit frendlee personal Open 24/7 whit suscription