PGA TOUR Superstore - University Park, Florida

Leonardo A.

Lo mejor

Owen Y.

In much the same vein as other reviewers, they really need to work on their customer service in this store. We briefly visited the shop and were dealt with by a very helpful assistant called Gerry so my partner & I wanted to return with more time for me to buy a rescue club and her to buy a new set of irons. A youngish guy that initially helped us seemed pretty good but then he went off shift and we were handed over to a Hispanic assistant who was next to useless. He provided little to no assistance, was completely disinterested, so much so my partner gave up looking at her clubs not long after we started. I persisted but this guy was providing very little advice about different club options and what he was telling me was incorrect, such as incorrect shaft flexes, so it wasn’t much longer that I decided to not bother and take my business elsewhere. 2 lost sales due to the complete incompetence of the sales assistant. We won’t be returning & I suggest you go elsewhere as well

alberto R.

I went to the store prior to Christmas, with the intention of buying a Callaway AI Smoke driver. In short, the sell staff was very rude, unhelpful, and unpleasant. I asked the person at the bay if she could let me test try a Tour Exotics driver (for reference), she ignored several of my requests. The older male attendant was no help either. He basically told me I had to leave the bay after 3 shots, 3 shots to make a $600 purchasing decision! I frequently buy (at least used to) most of my products, as well as get my clubs serviced at this location, but after this experience, I will be taking my business elsewhere. Needless to say, I purchased the driver from Golf Galaxy across the street. Your loss.

Mr. D.

Agree, it's obvious customer service needs improvement here. After 4 or more visits here I can see why customers complained of poor employee attitudes. How can an upscale Golf store not suffer the consequences of poor customer service? What poor managment. Where is accountability and the "solutions" if people are still complaining of poor customer service a year later?

C G.

Had a golf fitting scheduled. Drove 1/2 hour to make appointment only to find out that the fitting pro called in sick. Front desk was
Shocked that we hadnt been called as the fitting pro called in sick early that morning

We asked to speak to a manager. The assistant manager appeared instead and had a major attitude that we were a bit upset. When we called him out on his less than pleasant demeanor, his response was to tell us it was our fault and he could refuse us service.

We had already purchased $1000+ worth of irons and were ready to get the woods after the fitting.

This so called assistant manager, i think his name is Kyle-needs to work someplace where he doesnt have to deal with the public because he clearly stinks at it.

brian Q.

I ordered ONLINE 3 BlackClover white hats that I hand washed just like my other BC hats and the superstore hats turned completely grey and the BC website hats stayed white! Something going on here love the hats and PGA was the only ones that had the white hats available so I figure they’re both the same well something up here Yes those grey hats were white like the other one!!
Credit to the PGA superstore they reimbursed me for the full amount.

Steve B.

Three years ago I was shopping for new clubs, did some research, and went to the PGA Superstore in Sarasota near the UTC Mall. The sales staff there was no where to be found for 15 minutes. When I finally located someone, he was uninterested and unhelpful, like I was wasting his time by asking questions about my purchase, M4 driver, 5 wood, 4 hybrid, and Sim2 irons A wedge through 5. So I went to a local Venice FL golf shop and got the full set after being helped in a friendly and knowledgeable setting.

Today I went back to the UTC PGA Superstore because my dear wife bought me a 56 degree vokey wedge as a gift. I wanted to get a 52 degree and 60 degree to go with it, and to explore perhaps buying Taylor Made wedges instead. It took 5 minutes to locate a sales person. That person knew nothing about wedges, shafts, flex, or even price. He left to talk to someone to get the answers. When he came back 5 minutes later, he still had no additional information, not even price! I asked to see other wedges by other manufactures, he pointed to a row of wedges on display, and then went somewhere. Another salesperson walked by and questioned why I was looking at wedges that were “last year’s model”, and then left. When I never saw my first salesperson again, I returned the club my wife bought for me, relayed my experience to a totally uninterested manager, and then went to Golf Galaxy and bought my 3 wedges after talking to a knowledgeable, friendly, helpful sales person.

I have learned that, for me, the UTC PGA Superstore is not a place to go for a major or minor purchase. I will from now on go to Golf Galaxy, Dick’s, or my local golf store (or buy online). The PGA Superstore at UTC is run by lazy, unhelpful people who do not know their craft, and don’t care about what they do or what customers want in my humble opinion.

David L.

Went in there with intentions of buying a new Sim 2 Driver. There was nobody who tried to help or even asked questions. This is the second time I have been in there but I assure you it will be the last. Worst place I've ever been to for golf.